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7 Best WordPress Live Chat Plugin (2021)

I scrape through the internet to round up the top 7 best WordPress live chat plugin for 2021.

In this blog post, I will review what is best live chat plugin for WordPress to boost your website. In order to begin, I would like to go through a few of the questions asked by my visitors.

Does WordPress have a live chat?

Live chat feature is available on WordPress. There are quite a several plugins developed by WordPress developers to bring quality and fast engagement between businesses and their clients.

WordPress as a company has live chat support available to subscribers on business or premium plans.

The services run for 24hours Monday to Friday and extended hours for weekends.

WordPress recognise the need for quality support service for its client and supports developers coming up with excellent live chat plugin and chat room plugins for WordPress users.

Where to Find Free Live Chat on WordPress

While there are many live chat solutions online for WordPress users, the easiest way to start using and add live chat free on WordPress is installing a WordPress plugin.

If you search through the WordPress directory and click Live Chat, more than 700 WordPress plugins will be displayed for you to determine which is best for your business website or personal blog.

best free chat room plugin for wordpress

I took the time to go through many of these plugins to fetch out the top 7 free and freemium WordPress live chat plugins that will help you increase sales and engagement on your WordPress websites.

The plugins mentioned in this post also have features like live WordPress chat rooms for you and your clients.

So, if you want to turn your website and blog into a money-making machine, you should start leveraging on the live chat feature. Use it to bring in more sales and a smart way of bringing quality traffic and engagement

It is important to note you can only use one live chat plugin on each WordPress website you own. Let us look into how to add live chat on our WordPress site before choosing which one is best for you and your business.

How to Add Live Chat Plugin on WordPress

WordPress plugins are easy to install for beginners and this guide if followed, will help you understand how to add live chat or any other plugin easily to your WordPress site.

The following steps will help you understand how to add any live chat plugin discussed in this post.

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Step One

Navigate to your WordPress dashboard and click on Plugins on the left hand side menu.

WordPress dashboard best free live chat plugin

Step Two

Immediately your plugin page shows up, click on “Add New” underneath the plugins to search for your choice Livechat WordPress plugin with features like group chat rooms.

Step Three

Search for live chat in your WordPress directory.

best free chat room plugin for WordPress

Step Four

Chose any of the plugins recommended you want to install, click on installation and activate to start enjoying your WordPress live chat plugin.

wp live chat example

All you have to do is start customizing the plugin to your taste and enjoy the features provided by the developer.

Here are the top 7 plugins for live chat plugins you can choose to install in my review and use of these plugins.

1. Tidio Live Chat

Tidio Live Chat
FeaturesVersatilityEaseLooksWP User Rating
Rating4.54.54.54.5
TIDIO General WordPress Stats

If you want an out of the box live chat plugin for your WordPress website with great features like:

  • Facebook Integration
  • Email Integration
  • Zapier Integration
  • Three Live Chat Agent Seats
  • Email Notification
  • Javascript API
  • Chatbot Editor with free template
  • Unlimited Chats between you and your clients
  • Visitors Information
  • Works as a Mobile and Desktop App
  • Live Visitor

Tidio offers various features on its plugin for free. It offers users various plan to upgrade if their customer base expands.

This WordPress plugin is great for WordPress users who need tools for lead generation, mailing and nurturing.

Tidio offers his live chat plugin for free to all users. This is key to their brand and the service they render is excellent.

ProsCons
Tidio is very affordable and It has a call back featureTidio has no automated conversations (Chatbots)
  

2. Live Chat

LiveChat
FeaturesVersatilityEaseLooksWP User Rating
Rating4.84.84.84.8

This is one of the best WordPress chat plugins you will get on a free trial with no commitment (no credit card required).

LiveChat is a premium plugin with rich features. It’s considered as one of the best of the plugin developed for WordPress live chat.

The trial is for 14 days and as a user, you get to enjoy all the key features of LiveChat WordPress plugin for free without spending any cent.

LiveChat features after sign up.

  • Easy File Sharing capability
  • Visitor Analytics
  • Reports
  • Integration of more than 13o tools
  • Ticketing support with template
  • Canned Response
  • Automated greetings
  • Chat feedback retrieved
  • Personalization of greeting to clients
  • Can be used on Mobile and Desktop
  • Easily customizable
  • Easy and beautiful design
  • Packed with eCommerce features
  • Sales Tracker
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Once you install the LiveChat plugin, activate it and start your customization.

Best forUser-friendly dashboard, Agent rating and its customizable
Customizable Chat BoxYes
Chat HistoryYes
Trial14 days
Price$16 per month
Discount30% off your first month payment
ProsCons
Easy exportation of chat logsExport of chat logs only limited in the starter plan
 A survey can be added to live chat for client`s feedback Available on paid plans only

3. Olark

Olark free chat plugin for guest rooms chat live WordPress
FeaturesVersatilityEaseLooksWP User Rating
Rating4.54.74.34.3

Olark is popular among business owners. If you are into an online business, this is the WordPress plugin you need to convert sales for you with ease.

The dashboard is user-friendly and can be added to WordPress by pasting the code snippet in the sidebar widget of your website. An alternative way to add the code snippet is also through the WordPress website child theme.

The above option is used by developers, but if you are not tech-savvy, you can install the Olark Live Chat plugin free from your WordPress directory.

Olark can be integrated into external tools such as Salesforce, High-rise, etc.

The live chat plugin comes with some power packed features such as;

  • File Upload
  • Automation rule set according to client`s behavior
  • Live chat translation in 100 plus languages ($29 extra added)
  • Mobile and Desktop responsive
  • Screensharing with client ($99 extra added)
  • Client`s and visitors insight ($59 extra added)
Best forOnline businesses
Customizable Chat BoxYes
Chat HistoryYes
TrialYes (Free Plan with 20 live chats only)
Price$19 per month, $15 per month (1yr payment) and $12 (2yrs payment)
Power Up OptionFree
ProsCons
Great support SystemChat lines cut off without warning
 User-Friendly Dashboard Log you out after 5 minutes of inactivity

4. SendinBlue

Sendinblue
FeaturesVersatilityEaseLooksWP User Rating
Rating4.94.74.54.5

Sendinblue is not a WordPress plugin. The software is an all in business communication software to ease all your automated communication.

The software is easy to integrate into WordPress website by embedding the code into the footer of your website.

If this is not a WordPress website, why is it on the recommended list? Well, Sendinblue is an alternative to business site owners who wants multiple tools to act as one.
Instead of buying or installing multiple plugins for live chats, eMail campaign, marketing, etc., Sendinblue acts as an all-in-one business solution plugin that includes live chat for your WordPress website.

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Sendinblue is mostly known as an alternative to email marketing software like MailChimp.

To know why the software is added to my list, here are a few things you can expect if you are using Sendinblue.

  • Easy marketing automated email set up
  • Email send through Sendinblue SMTP
  • Set up and send SMS messages
  • Build landing page from scratch or us template
  • Live Chat
  • Send Email broadcasts and Email

Sendinblue works like a charm with salespeople or online email marketers who want to sell affiliates or their company`s products.

Best forAll in one business solution
Customizable Chat BoxYes
Chat HistoryUndisclosed by Sendinblue
TrialYes (Free Plan to send 300 emails $0)
Price$25 per month (Lite), $65 per month (Premium) and Enterprise is by quote
Power Up OptionFree
ProsCons
Affordable and User-FriendlyLower tier is too expensive
 Good subscriber list managementMail automation need more work done

5. Jivochat

jivochat logo for wp
FeaturesVersatilityEaseLooksWP User Rating
Rating4.04.54.55.0

The design of this WordPress plugin looks great, trendy and elegant.

One of the excellent feature of JivoChat is the Callback feature.

Most times, we rely a lot on automated messages to our clients. While JivoChat does not offer chatbot service, it offers a phone support tool to its clients.

The Callback feature is an excellent way to reach customers with ease, which is suitable for some online businesses.

Tidio offers fewer features compare to JivoChat. The WordPress plugin is packed with features like;

  • Unlimited Chats
  • Live Chat Agents Seats (5)
  • JavaScript API
  • Facebook Messenger Integration
  • Email Integration
  • Zapier Integration
  • Reassigning Chat Agents
  • Canned Response
  • Widget Customization
  • Email Notification
  • Desktop and Mobile Apps
  • Unlimited Contacts
  • Visitor Info
  • Live Visitor List
Best forLive Chat
Customizable Chat BoxYes
Chat HistoryUndisclosed
TrialYes (Free Plan for 30 agents)
Price$19 per month
ProsCons
Call back feature with low priceNo chatbots
  

6. HubSpot WordPress Plugin

hubspot wordpress plugin with live chat
FeaturesVersatilityEaseLooksWP User Rating
Rating4.54.54.34.5

Hubspot is one of the go-to websites for information when it comes to sales and marketing of products or services.

The WordPress plugin is much more than just a free live chat.

HubSpot WordPress Live Chat plugin has suitable features for all website owners.

  • Forms and Pop-ups
  • Marketing Automation
  • Contact Management and CRM
  • Email Marketing
  • Integration of up to 500 tools
  • Chatbot
  • Report and Analytics

The plugin is easy to install for all users.

Best forLive Chat
Customizable Chat BoxYes
Chat HistoryUndisclosed
TrialYes
PriceFree
ProsCons
Integration of hundreds of other toolsBad Interface sometimes
 Personalize ChatbotNo Automatic reply from Chatbot 

7. Userlike

FeaturesVersatilityEaseLooksWP User Rating
Rating4.54.54.04.5

This is a free WordPress chat live plugin that enables you to engage your clients from your website to other social media chat rooms messenger apps like Whatsapp, SMS, Facebook messenger and more.

Another cool feature of the live chat plugin is that customers are able to leave you a message when you are offline.

This is a great feature for online businesses run by an individual. The plugin allows clients to leave a message when you are not online and delivers it to you, which gives you time to respond when you sign back into your site.

The plugin comes with other features like;

  • Facebook Integration
  • Whatsapp Integration
  • Unlimited Conversation
  • User-Friendly Dashboard
  • Canned Response
  • Customizable
  • Website Visitors Guide
  • Chat History
  • Chat Reports and Analytics
  • Mobile-Optimized
  • Offline Contact Form
  • Capture leads
  • Message Customization
  • Automatic Translation Integration
Best forAll in one business
Customizable Chat BoxYes
Chat HistoryUndisclosed
TrialYes (14 days Free Trial)
PriceFree Plan $0, Team Plan $95, Corporate Plan $295 and Business Plan $730
ProsCons
24/7 chat butlerNavigation of website need more work done.
Great customization supportColour customization not available

Conclusion

To know which of the top 7 listed best live chat WordPress plugin, you will have to test the free or freemium plugins yourself.

First, if you want all feature free, Userlike is the best plugin for you, but the best overall from my recommended list is Tidio.

Also, Live Chat plugin is widely known and is a great option that units all the features of other WordPress plugins mentioned.

The downside is Live Chat has no free plan for you to test.

Finally, Sendinblue is not a WordPress plugin but it is worth the mention. The tool is built to help businesses convert more sales and work swiftly.

If you have any question about the top free and the best live chat WordPress plugin, drop a message in the comment section.

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